How

Financially Partnered with

Summary Success Story Case Study

Baird & Warner, Chicago’s oldest and most respected real estate firm, found itself constrained by an in-house marketing platform that couldn’t keep pace with agent expectations or modern creative needs. Agents were drifting toward outside tools like Canva, while the marketing team faced growing demands for customization, faster turnarounds, and brand protection.

Partnering with Maxa allowed Baird & Warner to transition from a rigid, internal system to a flexible, agent-friendly design platform. Within months, they streamlined workflows, automated listing packages, and unified their brand across 28 offices. Adoption soared, and marketing evolved from a reactive department to a strategic enabler.

“Maxa gave us a platform that our agents not only use, but love. It’s a game-changer for adoption and brand consistency.”

“The adoption rate in the first month was unheard of. Agents actually wanted to use it. Maxa became the living home of our brand.”

Lisa Jochaniewicz VP of Marketing

The Challenge:
An Outdated, Inflexible System

2,400

agents across 28 offices affected by inefficiencies
Rigid, outdated in-house platform
Limited design flexibility
Templates agents avoided
Branding inconsistencies as agents moved to Canva
High support load on marketing staff
Slowed recruitment + retention impact

The Challenge: A System That Couldn't Keep Up

Before Maxa, Baird & Warner relied on a custom-built internal design system that was expensive to maintain and increasingly limited. Agents felt constrained by its lack of flexibility and clunky workflows.

“Agents couldn't move things around or customize layouts the way they wanted. They'd get frustrated and just use Canva instead."

— Kylie Veazey, Marketing Production Manager

This wasn't just a workflow problem—brand consistency was at risk as marketing assets left the corporate ecosystem.

“Our homegrown system wasn't necessarily helping us. We needed something scalable and intuitive—something agents would actually want to use."

— Lisa Jochaniewicz

With 2,400 agents, even small inefficiencies multiplied into major operational strain. The stakes were high.

The Turning Point

Designed for Agents

When Peter Maitland discovered Maxa at a conference, the team realized nearly every feature agents had requested already existed: flexible editing, automated packages, and end-to-end print integration.First Team needed collaborators, not software.

Real Partnership, Not
Just Software

'Baird & Warner wasn't just buying software—they were building a partnership centered around their agents.'

— Daniela Schmidt

Scalable, Compliant, Future-Proof

Maxa offered creative freedom and compliance controls—something Delta and their internal tools couldn't match.

The Journey

Implementation & Onboarding

Full go-to-market: trainings, portal, manager-first rollout.

Pilot Agent Program

Agents from multiple offices tested templates early and shaped refinements.

In-Office, Hands-On Training

Kylie led 24 office workshops where agents created collateral in real time.

Platform Launch

Maxa supported the rollout directly when Kylie went on leave—ensuring momentum.

Early Adoption Surge

95% of productive agents active by spring. 75% overall adoption within six months.

The Impact

Measurable results that transformed the business

95% Productive 
Agents Active

Agents embraced Maxa into their daily workflow.

75% Adoption in Six Months

One of Maxa's fastest brokerage-wide launches.

80% Reduction in Support Requests

Including automated listing packages.

24 Offices Trained In-Person

High-touch rollout built confidence and competence.

2 Print Vendors
Integrated

Maxa developed dual-vendor support specifically for them.

28 Unified Brand Across Offices

Consistent templates, flexible personalization, zero off-brand drift.

What They're Saying

Our homegrown system wasn't helping us. We needed something agents actually want to use.

— Jochaniewicz

Adoption doesn't happen by accident—it happens when your vendor becomes part of your team.

— Jochaniewicz

Agents even asked for old folders to be digitized in Maxa. That's when you know adoption is real."

— Jochaniewicz

They had the brand and the scale, but needed a platform to match their reputation.

— Schmidt

Maxa became the living home of our brand.

— Jochaniewicz

The adoption rate in the first month was unheard of. Agents actually wanted to use it.

— Marketing Team

Design & Customization

Agent-Driven Improvements

Agents requested digitization of older office templates—proof of deep adoption and trust.

Modern Property Template System

No heavy development needed; the brand scaled instantly through Maxa's flexible library.

Brand Rebuild + Template Architecture

The rollout aligned perfectly with Baird & Warner's rebrand. Maxa brought their new identity to life inside a unified template library.

Agent Feedback & Adoption

A Culture of Empowerment

95% Productive Agents Active

24 Workshops Eliminated Basic Support Questions

2 Minutes to Design Confidently

“Maxa gave us a platform that our agents not only use, but love. It’s a game-changer for adoption and brand consistency.”

— Kylie

When agents can design in two minutes, that's empowerment.

— Burzynski

Compliance & Control

Flexible Freedom with Smart Guardrails

Locked Elements

Logos and disclaimers stayed protected

Everything Else Open

Full creative freedom for agents

Trust-Based Approach

Empower agents, maintain standards

Baird & Warner took a unique approach: trust the agents.

"Unlock the logo—we trust our agents."

— Schmidt

This balance led to increased usage and stronger brand expression across all touchpoints.

Brand Continuity & Recognition

28 Offices, One Unified Brand

Maxa unified their identity across 28 offices while allowing for personal and team branding.
Consistent
Brand standards maintained
Flexible
Personalization enabled
Scalable
Grows with the business

"Consistency doesn't mean uniformity—it means clarity."

— Jochaniewicz

Ongoing Partnership

A Relationship That Keeps Growing

Dual Print-Vendor Integration

Custom solution built specifically for Baird & Warner’s needs

First Adopters

Beta testing new features before
anyone else

Product Roadmap Input

Their feedback actively shapes Maxa’s development

"They've become part of our product development loop.

— Burzynski

Lessons for Other Brokerages

What the Baird & Warner journey teaches the industry

Adoption flows from empowerment, not enforcement
Trust agents and they will surprise you
Successful rollouts are campaigns, not announcements
Technology succeeds when people feel ownership
Successful rollouts are campaigns, not announcements

"Change is hard—but when it makes life easier, adoption follows naturally."

— Veazey

The Impact

Measurable results that transformed the business

70% Adoption

In the first month alone.

Turnaround Times Shrunk

In the first month alone.

500+ Templates

Including automated listing packages.

1,000+ Active Agents

Huge engagement across the company.

$10M → $85M

Maxa-enabled branding helped scale agent production.

National Compliance

All MLS rules baked into templates.

"Baird & Warner didn't just adopt new software—they redefined how a legacy brokerage can modernize without losing its soul."

Get a Live Demo

We will contact you within 24 hours. In your demo we will cover current challenges, company goals, questions you may have, and MAXA solutions. You can also schedule a demo with our team here >>.

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Katie Rosier
Brand Director @ MAXA

Erik Gallardo
Brand Director @ MAXA

Daniela Schmidt
Brand Director @ MAXA

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